Support Center

Expert guidance for your architectural journey.

🛡️ Broken Delivery Guarantee

At Dreams of Tiles Studio, we understand that tiles are a delicate investment. We guarantee that every product reaches your site in Raipur in pristine condition. In the rare event of transit damage:

  • Immediate Replacement: We will ship the exact same tiles to you immediately at no extra cost.
  • Full Refund: If you prefer, we will issue a direct refund for the broken quantity, no questions asked.

*Simply document the damage with a photo upon delivery and contact our concierge team.

Shipping & Technical Policies

Raipur Logistics

We provide white-glove delivery across all sectors of Raipur. Our specialized fleet is equipped with vibration-dampening tech to ensure zero-breakage during local transit.

Refund Timeline

Refunds for damaged goods are processed within 24 hours of verification. For returns of unused boxes, credits are issued once the inventory is verified at our Lalpur warehouse.

Frequently Asked Questions

01. Do you deliver outside of Raipur?

Yes, while we are based in Raipur, we provide secure shipping across all of Chhattisgarh and neighboring regions.

02. Can I visit the studio to see the tiles?

Absolutely. Our flagship studio near Lalpur Bridge is open for private viewings and architectural consultations.

03. How many tiles should I order extra?

We recommend a 10% "wastage" margin for cutting and future repairs to ensure color consistency across your floor.

04. What is 'Vitrified' technology?

It is a process where tiles are baked at ultra-high temperatures, creating a glass-like, non-porous surface that is much stronger than standard ceramic.

05. How do I clean my luxury tiles?

Use a pH-neutral cleaner. Avoid harsh acids or scrubbers that might scratch the polished surface of high-end vitrified slabs.

06. Do you provide professional layers?

We don't provide labor directly, but we can recommend Raipur's most skilled contractors who specialize in our specific tile types.

07. Is there a color variation in tiles?

Slight variations between batches are natural. We ensure your entire order comes from the same 'Batch Number' for a perfect match.

08. Can I take a sample home?

Yes, we offer sample swatches so you can see how the tile looks under your home's specific lighting conditions.

09. Are these tiles heat resistant?

Yes, our outdoor and roof tiles are specifically chosen to handle the intense Raipur summer without cracking or fading.

10. Do you offer discounts for builders?

Yes, we have specialized pricing and dedicated account managers for bulk commercial and residential projects.

11. Can I cancel my order?

Orders can be cancelled before dispatch. Once the truck is loaded for your site, a small restocking fee may apply.

12. What payment methods do you accept?

We accept UPI, Credit Cards, Bank Transfers, and Cash (at our studio). We also offer EMI options for large projects.

13. Do you have a warranty against fading?

Our premium tiles are UV-protected and carry a 10-year manufacturer warranty against color fading under normal conditions.